Before You Send Your Frames – Complete Lens Replacement Checklist

Sending your glasses for lens replacement? Before you mail your frames, take a few minutes to review this checklist. It helps ensure safe shipping, accurate prescription processing, faster turnaround, and reduced risk of delays.

This guide explains exactly how to prepare your glasses properly before sending them to our optical lab.

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1️⃣ Check Your Frame Condition Carefully

Before shipping your glasses, inspect your frame thoroughly.

What to Look For

  • Cracks near hinges
  • Loose or missing screws
  • Bent temples
  • Warped frame shape
  • Stress marks near rim

If your frame is fragile or already damaged, contact us before shipping. We inspect every frame upon arrival, but identifying issues early prevents surprises.

2️⃣ Confirm Your Prescription Details

Make sure your prescription:

  • Is current and readable
  • Includes sphere, cylinder, and axis (if applicable)
  • Includes PD (Pupillary Distance), if required

If you are unsure about PD, refer to our step-by-step PD guide before completing your order. Accurate prescriptions prevent delays in processing.

3️⃣ Should You Remove Your Old Lenses?

In most cases: Do NOT remove your lenses yourself.

Our technicians safely remove lenses using professional equipment. Removing lenses at home can:

  • Crack the frame
  • Distort the shape
  • Damage mounting areas

Let our lab handle the removal process.

4️⃣ How to Pack Your Glasses Safely

Proper packaging prevents damage during transit.

Packing Checklist

  • ✔ Use a hard case whenever possible
  • ✔ Wrap frames in microfiber cloth or tissue
  • ✔ Add protective padding inside the box
  • ✔ Use a sturdy shipping box
  • ✔ Avoid envelopes

Never ship glasses loosely inside a box. Secure packaging protects both you and our lab during processing.

5️⃣ Shipping & Insurance Information

When sending your frames:

  • Use the provided prepaid shipping label
  • Ensure tracking is active
  • Keep your tracking number for reference
  • Consider additional insurance for high-value frames

Your frames are logged, inspected, and documented upon arrival. Transparency and careful handling are part of our process.

6️⃣ What Happens After We Receive Your Frames?

Here’s what happens once your frames reach our lab:

  1. Frame Inspection – We examine structural integrity and confirm compatibility.
  2. Prescription Verification – Your prescription is reviewed for accuracy before cutting begins.
  3. Lens Crafting – Lenses are edged and mounted using precision lab equipment.
  4. Quality Control Check – Final inspection ensures clarity and proper alignment.
  5. Secure Return Shipment – Your upgraded glasses are packaged carefully and shipped back to you.

You may receive processing updates depending on order stage.

Frequently Asked Questions

Can you replace lenses in any frame?

Most frames are compatible. If unsure, contact us before shipping.

What if my frame breaks during processing?

We inspect all frames upon arrival and notify you immediately if there are risks.

How long does lens replacement take?

Turnaround times depend on lens type and prescription complexity.