Privacy policy
Last Updated: March 2026
This Privacy Policy explains how RenewLens ("we", "us", or "our") collects, uses, and protects your personal information when you visit https://renewlens.com, use our services, or make a purchase through our website (the “Services”).
By accessing or using our Services, you agree to the collection and use of your information as described in this Privacy Policy.
If you do not agree with this policy, please discontinue use of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or operational needs.
When updates occur we will:
• Update the “Last Updated” date
• Post the revised Privacy Policy on this page
• Take any additional steps required by applicable law
Information We Collect
We collect personal information to operate our website, fulfill orders, and improve your experience with RenewLens.
The type of information we collect depends on how you interact with our Services.
Information You Provide Directly
When you place an order, create an account, or contact us, we may collect information such as:
• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment confirmation details
• Order history
• Account login credentials
• Messages sent to customer support
Providing certain information may be required to complete purchases or access certain features.
Information Collected Automatically
When you visit our website, we may automatically collect technical information including:
• IP address
• Browser type and version
• Device type
• Pages visited
• Time spent on pages
• Referral URLs
• Network connection information
This information helps us understand how users interact with our website and allows us to improve our Services.
Information From Third Parties
We may receive information from trusted partners that help operate our website and services.
These partners may include:
• Shopify – our e-commerce platform provider
• Payment processors that securely process transactions
• Shipping and fulfillment providers
• Analytics and marketing partners
These providers only receive information necessary to perform their services.
How We Use Your Information
We use personal information for the following purposes:
Order Processing
To process payments, fulfill orders, ship products, and manage returns or exchanges.
Customer Support
To respond to inquiries, provide assistance, and resolve service issues.
Service Improvement
To analyze website usage and improve functionality, speed, and user experience.
Marketing & Communication
To send promotional emails, updates, or product announcements. You may unsubscribe from marketing communications at any time.
Security & Fraud Prevention
To detect and prevent fraudulent activity or unauthorized access.
Cookies & Tracking Technologies
RenewLens uses cookies and similar technologies to operate and improve the website.
Cookies help us:
• Remember user preferences
• Analyze website traffic
• Improve performance
• Personalize advertising and marketing
You can manage cookies through your browser settings. Disabling cookies may affect some site functionality.
For more information about Shopify cookies, visit:
https://www.shopify.com/legal/cookies
Our website also recognizes the Global Privacy Control (GPC) signal, which allows users to opt out of certain data sharing activities.
Learn more at:
https://globalprivacycontrol.org
How We Share Information
We may share personal information with trusted third parties to operate our services, including:
• Payment processors
• Shipping carriers
• Hosting providers
• Analytics services
• Customer support tools
• Marketing partners
These third parties are permitted to use your information only to perform services on our behalf.
We may also disclose information if required by law or to protect the rights and safety of RenewLens, our customers, or others.
Third-Party Websites
Our website may contain links to external websites.
RenewLens is not responsible for the privacy practices or content of third-party websites. Users should review the privacy policies of those websites before providing personal information.
Children's Privacy
Our Services are not intended for individuals under the age of 16.
We do not knowingly collect personal information from children. If a parent or guardian believes a child has provided personal information, please contact us so we can remove the data.
Data Security
We implement reasonable security measures to protect personal information.
However, no online system can guarantee complete security. Users should protect their account credentials and avoid sending sensitive information through unsecured channels.
Data Retention
We retain personal information only for as long as necessary to:
• Provide our services
• Maintain customer accounts
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements and policies
Your Privacy Rights
Depending on your location, you may have rights regarding your personal information.
These rights may include:
• Accessing personal information we hold about you
• Requesting correction of inaccurate information
• Requesting deletion of personal data
• Requesting a copy of your personal information
• Opting out of marketing communications
To exercise your rights, contact us using the information below.
We will not discriminate against users who exercise their privacy rights.
International Data Transfers
Your personal information may be processed in countries outside your country of residence, including the United States.
Where required by law, we use recognized safeguards such as Standard Contractual Clauses to protect international data transfers.
Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us:
RenewLens Customer Support
📧 support@renewlens.com