What Happens After I Request a Shipping Kit?
After you request a free RenewLens shipping kit, the process is straightforward. The kit is prepared for mailing, delivered to the address you provided, and gives you protective packaging plus a prepaid return label so you can send your glasses to RenewLens for lens replacement.
Quick Answer: What Happens After the Kit Request?
RenewLens mails the kit to the address you submitted. Current estimated delivery is 2–4 business days. When the kit arrives, place your glasses securely inside, attach the prepaid return label, and drop the package at a USPS location.
RenewLens states that the optical lab will notify you once the glasses arrive. If you have already placed the lens order and provided the required prescription information, the order can move into frame review and lens production.
Important: requesting the free shipping kit and placing a lens order are two separate steps. You can request the kit without purchasing anything, then choose your lenses and provide your prescription while the kit is in transit.
The Complete Shipping Kit Timeline
What Is Included With the Free Shipping Kit?
The current RenewLens shipping-kit page describes the kit as protective packaging with a prepaid return shipping label. Its purpose is to give customers a straightforward way to send existing glasses to RenewLens without having to find their own shipping box.
Protective Packaging
Packaging is provided so your frames can be secured for the trip to RenewLens.
Prepaid Return Label
The kit includes the prepaid label used to send the packed glasses back to RenewLens.
Simple Drop-Off
After packing and labeling the box, the current instructions direct customers to drop it at a USPS location.
You Can Order Your Lenses Before the Kit Arrives
The shipping kit only handles the physical mailing of your frames. If you already know which lenses you want, you can place the lens-replacement order now so the prescription and lens choices are ready when the frames arrive.
Do I Need to Place an Order Before Requesting the Kit?
No. RenewLens currently allows the shipping kit to be requested without a purchase, and no credit card is required for the kit request.
This gives you two practical ways to proceed:
Option 1: Request the Kit First
Request the free kit, then review lens options, upload the prescription, and place the lens order while the kit is being delivered.
Option 2: Order Lenses First
Choose and purchase your replacement lenses first, then use the shipping-kit option to send the frames after the packaging arrives.
What Should I Do While Waiting for the Shipping Kit?
The 2–4 business-day delivery window is a good time to make sure the optical side of the order is ready.
- Choose your replacement lens category
- Locate your current valid eyeglass prescription
- Upload the prescription if you want a free estimate
- Check whether PD or other measurements are required
- Review your frame for cracks, loose hardware, or damage
- Decide whether you want anti-reflective, Transitions®, sun, or other available features
- Save any order information needed to identify the job
- Review the shipping instructions before mailing the glasses
Before You Put Your Glasses in the Box
Take a moment to inspect the frame before shipping. Existing frames can have age, wear, hidden weakness, previous repairs, or mounting issues that matter during lens replacement.
Check the Frame
Look for cracks, broken hinges, loose or missing hardware, severe warping, or obvious prior repairs.
Confirm Your Prescription
Make sure the prescription you intend to use is current and that all required information is available.
Pack Securely
Place the glasses securely in the protective packaging so they do not move unnecessarily during transit.
What Happens When RenewLens Receives My Glasses?
Once the package reaches RenewLens, the frames and order information can be matched and reviewed. RenewLens states that the optical lab will notify you when the glasses arrive.
| Stage | What Happens |
|---|---|
| Arrival | Your mailed glasses reach the optical-lab workflow and are associated with the order information. |
| Frame Review | The frame is checked for compatibility and condition before production proceeds. |
| Order Check | The prescription, required measurements, lens selection, and other required details must be complete. |
| Lens Production | The selected prescription lenses are produced for the compatible frame. |
| Installation & Inspection | The finished lenses are fitted into the frame and the completed glasses are checked. |
| Return Shipping | The completed glasses are packaged and shipped back to you with tracking. |
How Long Does Lens Replacement Take After the Frames Arrive?
RenewLens currently states that lens production generally takes approximately 3–7 business days after it receives compatible frames, a valid prescription, and all required measurements or order information.
Shipping time is additional. Specialty jobs, unusual prescriptions, frame issues, or missing information may require additional time.
The 2–4 business days for the shipping kit and the 3–7 business days for lens production are different timelines. The first is the estimated delivery time for the empty kit to reach you. Lens processing begins later, after your frames arrive and the order is ready for production.
What If I Requested a Kit but Have Not Chosen My Lenses Yet?
That is fine. The kit request does not require you to purchase lenses first. Before sending the frames, however, it is helpful to start the actual lens order or upload the prescription so RenewLens has the information needed to determine the correct lens configuration.
Can I Use My Own Box Instead?
Yes. RenewLens also allows eligible lens-replacement customers to use their own secure shipping box with a prepaid shipping label. The free kit is an option for customers who prefer RenewLens to provide the protective packaging.
Use Your Own Box
Best if you already have secure packaging and want to send the glasses without waiting for a kit to arrive.
Use the Free Kit
Best if you want RenewLens to mail protective packaging and the prepaid return label to your address first.
Why Customers Choose the Free Shipping Kit
No Kit Charge
The kit itself is currently offered free of charge.
Request First
You can request the kit before deciding on or purchasing the lens order.
Return Label Included
The prepaid return label removes the need to purchase postage for the kit shipment back to RenewLens.
Packaging Comes to You
You do not have to locate a suitable shipping box before beginning the mail-in process.
What If My Frame Is Not Suitable for Lens Replacement?
Requesting and mailing the kit does not guarantee that every frame can safely accept the selected replacement lenses. Frame construction, condition, prescription, lens design, and mounting requirements all matter.
Frames may require extra review if they have:
- Cracks or significant structural wear
- Loose, missing, stripped, or damaged hardware
- Previous repairs
- Severe warping or distortion
- Rimless, drill-mount, or other specialty construction
- Prescription or lens-design requirements that do not fit the frame
If the frame is not suitable for the selected order, RenewLens may contact you before production to discuss the available next steps.
Related Shipping & Lens Replacement Guides
Shipping Kit FAQs
How long does the free shipping kit take to arrive?
RenewLens currently estimates shipping-kit delivery at 2–4 business days. The kit page also states that requested kits ship within 24 hours.
Do I have to buy lenses before requesting the kit?
No. RenewLens currently states that no purchase is required to request the shipping kit.
Do I need a credit card to request the kit?
No. A credit card is not required for the shipping-kit request.
Does the kit include a prepaid return label?
Yes. RenewLens states that a prepaid return shipping label is included with the free kit.
Where do I drop off the package?
The current RenewLens kit instructions direct customers to attach the prepaid return label and drop the package at a USPS location.
Will RenewLens tell me when my glasses arrive?
Yes. RenewLens states that the optical lab will notify you once the glasses arrive.
Can I start my lens order while waiting for the kit?
Yes. You can choose your lens type, provide your valid prescription, and complete the lens order while the shipping kit is on the way.
How long does the actual lens replacement take?
Lens production generally takes approximately 3–7 business days after RenewLens receives compatible frames, a valid prescription, and all required measurements or order information. Shipping time is additional.
Can I use my own box instead of waiting for a kit?
Yes. Eligible lens-replacement orders can use a secure customer-supplied box with the prepaid shipping label, or customers can choose the free shipping-kit option.
What happens if my frame cannot be relensed?
The frame is reviewed for compatibility before production. If it is not suitable for the selected lens order, RenewLens may contact you to explain the available next steps.
Requested Your Kit? Get the Lens Order Ready Now.
Your packaging can be on the way while you choose lenses and provide the prescription. That way, when the frames reach RenewLens, the information needed for the order is already in place.